• Customer Care
  • Contact
  • Shipping, Returns & Refunds
  • Warranty Activation
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  • Press Kit
  • FAQ's


How do you connect your jacket to the app?
How much is shipping?
How long does your heated apparel take to ship?
Do you use down feathers in your heated apparel?
Do you need a smartphone to work your heated apparel?
Why isn’t my heated apparel reaching 122f (50c)?
Where are the heat zones located?
Is your heated apparel waterproof?
Is your heating technology safe?
Do you offer a warranty?
What is your returns policy?
How do I return something?
Who covers the cost of return?
Have you received my return?
What should I do if my order hasn’t been delivered yet?
Is the power bank included with my order?
How much does the power bank weigh?
Will I have any problems with the apparel and power bank in the airport?
Do you have any additional products?