- Customer Care
- Shipping, Returns & Refunds
- Warranty Activation
- Terms & Conditions
- Press Kit
To connect your jacket to the app you need to follow these simple steps:
1) Plug power bank into jacket
2) Turn the power bank on
3) Press & hold the power button on the jacket until it starts to flash
4) Press 'Tap To Pair' on our 'Powered By Flexwarm' app
5) Set your heat zone & temperature then you're good to go!
We ship anywhere in the world for FREE via DHL, however Customs, Duties & VAT are not covered by 8K Flexwarm. (Express shipping options are available - additional charges apply)
We aim to dispatch within 48 hours of your order, but during periods of high demand our shipping time can be up to 3-5 weeks.
Our jackets and gilets are filled with 100% cotton (and of course our revolutionary Flexwarm® heating technology!) We say NO to down feathers and fur!
Our revolutionary heated apparel can also be used without a smartphone, each garment has manual buttons located on the side for both the temperature levels and heat zones.
There are so many factors that can affect the heating performance - external temperature, air flow, cold or windy atmospheres.
Our adaptive sensor technology (AST) is one of our most significant features, while carbon fibre is unable to detect and control temperature accurately (as they have no sensors inside). This also acts as an additional safety lock feature, ensuring that our garments our always at the optimum heat level for your body and conditions.
There are 3 heat zones in all of our heated apparel, 2 on the front and 1 on the back.
Our heated jackets and gilets are splash resistant, perfect for a light shower.
Our heating technology is 100% safe and has been through strict safety checks and complies with strict European safety laws.
We offer a 2-year warranty on all of our garments, so we can refund or replace the jacket if you are not satisfied, from the date of purchase.
If it is returned during this time, due to defect in workmanship or materials. We will replace it at our discretion, entirely free of charge.
If you change your mind about any items purchased, you can return the garments in new condition to us within 14 days of the order being delivered to you.
To found out more, visit our returns page.
To return something, simply contact our Customer Care team at firstname.lastname@example.org and we’ll issue you an RMA number. Once you have your RMA number, you can then return the garment to us via a courier of your choice.
The cost of return falls on the customer, if the garment is found to be faulty then we will cover the cost of return.
It can usually take up to 14 days (excluding weekends and bank holidays) from the day after the date of your return, for your parcel to be delivered back to our warehouse and processed.
We’ll send you an email to let you know we’ve received your order and another email to as soon as we have completed your order, letting you know whether a refund or exchange has been processed.
Your estimated delivery date is in your shipping confirmation email – please allow until this date for your order to arrive.
You’ll be able to get the latest updates on your order by clicking the tracking link in your shipping confirmation email. Your tracking link will be able to provide up to date information on the status of your order.
If your estimated delivery date has passed and you haven’t received your order, please contact email@example.com so we can help you further.
We do include one rechargeable power bank with our garments and we also include a USB charging cable.
Our power bank weighs 175g.
You won’t have any problems with our heated apparel or power banks in the airport, just be sure it is placed in the tray at security.
It’s very nice of you to ask! We are constantly working on new innovative heated apparel. Sign up for our newsletter to be among the first to know about our new releases.