FAQs

Product Info:

How do 8K jackets fit?

To make the most out of our heating technology all of our jackets feature a slim fit, designed to fit closed to the body. This fit maximises comfort whilst maintaining warmth.

Is a power bank included with the jacket?

All 8K garments come with a free rechargeable power bank.

How fast do 8K jackets take to heat up?

8K garments heat up to 50°C in 60 seconds.

Are 8K jackets waterproof?

8K garments are not waterproof however they are water-resistant.

Technology Info:

What technology to 8K jackets use to heat up?

8K garments use the highest grade heating technology, Flexwarm. This technology we use is unlike most other heated jackets as we don't use carbon fibre - this makes 8K garments unique.

How many temperature are there?

In the 8K range there are 3 heat temperatures:

Low - 35°C - 40°C

Medium - 40°C - 45°C

High - 45°C - 50°C

Shipping & Returns:

Where do you ship?

UK only

How much is shipping?

Our shipping costs are calculated in checkout, you have the option to choose express or standard shipping.

How long does shipping take?

We aim to dispatch your order within 24 hours (excluding weekends and bank holidays) once your order has been placed. Depending on the shipping option you chose at checkout your jacket should be with you within 2-5 working days.

How do I start the returns process?

Simply email us at customer.care@8kflexwarm.com

Who covers the cost of return?

The cost of return falls on the customer, if the garment is found to be faulty then we will cover the cost of return.

Has my return been recieved?

It can usually take up to 14 days (excluding weekends and bank holidays) from the day after the date of your return, for your parcel to be delivered back to our warehouse and processed. We’ll send you an email to let you know we’ve received your order and another email to as soon as we have completed your order, letting you know whether a refund or exchange has been processed.

Can I exchange for a different size?

An exchange is possible, however the customer is responsible for the cost of returning the original garment & delivery of the replacement.