Shipping & Returns
How much is delivery?
We offer FREE Worldwide shipping for all products.
How quick will I receive my order?
We aim to despatch next day, but during periods of high demand our shipping time can be up to 5-7 weeks.
What method will my order be sent?
We use DPD and DHL as standard.
We believe, at 8K Flexwarm, that when you purchase online it should arrive quickly. This is why we only use trusted DPD and DHL delivery services. We want to take the hassle out of buying online and deliver your items FAST.
Order by 3pm for same day dispatch (*5-7 week despatch during peak periods)
United Kingdom (UK) – DPD Next Day Delivery (If ordered by 3pm GMT).
If you bought a product in-store, would you wait a week to get it? No, neither would we, all of our orders are sent via guaranteed next day courier delivery service. *
* 93% arrive next working day.
*** Does not include weekends; please allow up to 35 working days for delivery in some rare cases.
RETURNS AND REFUNDS
If you change your mind about any items purchased you can return them to us within 14 days of the order being delivered to you, provided:
1. The items are unworn and unwashed (and there are no signs of transfer of any make-up, or other stains);
2. The items are unworn and show no signs of wear;
3. The Items have all tags attached and are returned with correct despatch and order information.
We will refund the price that you paid for the Items taking into account any discounts or promotions applied when you purchased the items. The refund will not include any delivery charges you have paid. All refunds will be made using the same method of payment you used to purchase the Items.
The Buyer may cancel any order for Goods for any reason up to the point of dispatch and any payments made by the Buyer shall be refunded in full within 14 days. The Buyer may cancel any Contract for Services at any time before seven working days has passed from the day after the Contract was made and any payments made by the Buyer shall be refunded in full within 14 days. If, however, the Supplier starts to perform its side of the Contract with the agreement of the Buyer before the Buyer exercises this right to cancel, the right to cancel is lost.
The Buyer shall inspect the Goods immediately upon receipt and shall notify the Supplier via email within 14 working days of delivery if the Goods are damaged or do not comply with any of the Contract. If the Buyer fails to do so the Buyer shall be deemed to have accepted the Goods.
Where a claim of defect or damage is made, the Goods shall be returned by the Buyer to the Supplier within 14 days of delivery. The Buyer shall be entitled to a replacement or a full refund (including delivery costs) plus any return postal charges if the Goods are in fact defective.
Where a claim of defect or damage is made the Supplier shall be responsible for the recovery of the Goods from the Buyer within 14 days of delivery. The Buyer shall be entitled to a replacement or a full refund (including delivery costs) if the Goods are in fact defective.
If you are a consumer you have the right, in addition to your other rights, to cancel the Contract for Goods and receive a refund by informing the Supplier via email within 14 working days of receipt of the Goods. The right to cancel does not apply to contracts for the supply of software, audio or visual recordings if these have been unsealed by the Consumer.
Goods must be returned by the Buyer at the Buyer’s expense within 14 days of cancellation in the original packaging and should be adequately insured during the return journey. The Buyer will receive a refund of all monies paid for the Goods (including delivery charges, if any) except for return postal charges. If the Buyer fails to return the Goods following cancellation, the Supplier shall be entitled to deduct the cost of recovering the Goods from the Buyer.
Goods to be returned must clearly show the order number obtained from the Supplier on the package.
Where returned Goods are found to be damaged due to the Buyer’s fault the Buyer will be liable for the cost of remedying such damage.
Personalised products cannot be exchanged or refunded.
Please allow 14 working days for your refund to appear in your bank account.
To return your item please email customer.care@8kflexwarm and quote your order number. Once you have received your RMA number, please return the item to 8K Flexwarm, Building 1, Olympic Way, Olympic Park, Warrington, WA2 0YL.